Refund policy

30-Day Return & Refund Policy

Last updated: October 20, 2026

Return Window

You may request a return within 30 days of delivery for an order delivered within the United States.

Eligibility

Eligible items must be unused, uninstalled, unmodified, and in their original condition with all original packaging, tags, manuals, parts, and accessories.

Start a Return

Email info@zoymy.com with your order number and reason for return. If the item is damaged, defective, incorrect, or incomplete, include clear photos of the product and packaging. Please do not send any item to our business address or another location until ZOYMY provides written return authorization and instructions.

Return Shipping

ZOYMY covers reasonable return or replacement shipping for a confirmed damaged, defective, incorrect, or incomplete item. For a change-of-mind return, including an incorrect size, finish, or style selected by the customer, return shipping is the customer’s responsibility. Original shipping charges, if any, are non-refundable unless required by law.

Restocking Fees

We do not charge a restocking fee for eligible returns.

Refunds

After an authorized return is received and inspected, we will notify you of the outcome. Approved refunds are submitted to the original payment method in USD within 7 business days after inspection. Your bank or payment provider may require up to 7 additional business days to post the funds.

Exchanges

Contact us before returning an item. Depending on availability and the issue, we may arrange replacement parts, a replacement item, or help you return the item and place a new order.

Contact

ZOYMY INC
172 HART ST
BROOKLYN, NY 11206, USA
Email: info@zoymy.com
Service hours: Monday–Friday, 9:00 AM–7:00 PM
Time zone: New York (Eastern Time, EST/EDT)