Warranty & Product Support Policy

Warranty & Product Support Policy

Last updated: October 20, 2026

ZOYMY stands behind the products we sell and will help resolve verified product defects fairly and promptly.

1. Coverage

This policy applies to the original purchaser of an eligible ZOYMY product used under normal indoor residential conditions. It covers verified defects in materials or workmanship and any additional written warranty shown on the product page or included with the product.

If a product includes a stated warranty period, that period begins on the carrier-confirmed delivery date. If no separate warranty duration is stated, our 30-day Refund Policy and all rights required by applicable law still apply.

2. Inspect Before Installation

Please inspect the product, finish, glass, hardware, wiring, and included parts before installation. If an item arrives damaged, incomplete, or appears electrically unsafe, do not install or energize it. Contact us as soon as possible with photos of the packaging and product.

3. What Is Not Covered

Coverage does not include normal wear; replaceable bulbs or other consumables; normal variation in glass, stone, wood, ceramic, metal finishes, or handcrafted details; or damage caused by improper installation, wiring, voltage, bulbs, dimmers, controls, modification, misuse, impact, moisture, outdoor use unless the product is rated for it, power surges, or failure to follow instructions.

Electrician, contractor, removal, reinstallation, lift, scaffolding, and other third-party labor costs are not covered unless ZOYMY agrees otherwise in writing or applicable law requires it.

4. How to Request Support

Email info@zoymy.com with your order number, purchaser name, product name or SKU, a clear description of the issue, photographs of the full product and affected area, and a short video if the issue involves electrical operation. We may request reasonable troubleshooting information before confirming a remedy.

5. Available Remedies

After confirming a covered issue, ZOYMY may provide troubleshooting, replacement parts, repair, product replacement, an authorized return, or a refund, depending on the circumstances and applicable law. ZOYMY will cover reasonable shipping costs for an authorized remedy involving a confirmed covered defect. Please do not send an item back before receiving written return instructions.

6. Consumer Rights

This policy does not reduce or exclude any right or remedy that cannot be waived under applicable law.

7. Contact

ZOYMY INC
172 HART ST
BROOKLYN, NY 11206, USA
Email: info@zoymy.com
Phone: +1 949 547 0801
Service hours: Monday–Friday, 9:00 AM–7:00 PM
Time zone: New York (Eastern Time, EST/EDT)