Shipping policy

Shipping Policy

Last updated: October 20, 2026

Free U.S. Shipping

ZOYMY offers free standard shipping on every order delivered within the United States. We currently ship only to U.S. addresses.

Processing and Delivery

Orders are prepared and dispatched within 1–4 business days, Monday through Friday. After shipment, transit typically takes 4–10 business days. Most orders arrive within 5–14 business days from the purchase date.

Delivery dates are estimates and may vary during holidays, peak seasons, severe weather, carrier disruptions, or other events outside our control.

Tracking

We will email tracking information after your order ships. Please allow up to 24 hours for the carrier to activate tracking updates.

Address Changes and Cancellations

Please review your shipping address carefully before placing an order. If a correction or cancellation is needed, email us as soon as possible. We cannot guarantee changes after processing begins, and shipped orders must follow our return process.

Delayed, Lost, or Damaged Orders

If an order is delayed, appears lost, or arrives damaged, email info@zoymy.com with your order number and a brief description. For damage claims, include clear photos of the product and packaging and keep all packaging while we review the issue.

Taxes

Free standard shipping is shown as $0.00. Any applicable sales tax is calculated at checkout based on the order and delivery address.

Contact

ZOYMY INC
172 HART ST
BROOKLYN, NY 11206, USA
Email: info@zoymy.com
Service hours: Monday–Friday, 9:00 AM–7:00 PM
Time zone: New York (Eastern Time, EST/EDT)